
State Farm® Insurance Agent Bruce Karolyi
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
laura pawlik
September 30, 2025
"Everyone is extremely kind and helpful!"
tracey hause
September 22, 2025
"Customer service is excellent. Great to work with. Thanks guys!!"
"Thank YOU Tracey. We appreciate your kind words. "Come for the price & stay for the service." Have a great day ~ Bruce "
Jaydyn George
September 17, 2025
"They are a great service. I feel very confident and trust them with my insurance."
"Thanks Jaydyn - always a pleasure to help you and your family. We appreciate your feedback and we appreciate you. Please let me know if there is anything we can do for you. Thanks again~ Bruce "
Marcia Carter
September 16, 2025
"My husband and I have been customers of Bruce Karolyii, at State Farm for the last 45 years. Bruce and his staff have always been positive, helpful and always taking care of our concerns. Marcia Carter"
"Hey Marcia - Thank you so much for your kind words! It’s truly been a pleasure having you and your husband as part of the State Farm family for the past 45 years. Knowing that we’ve been able to support you and address your concerns means a lot to me and the whole team. We’re grateful for your trust and friendship, and we look forward to being here for you both for many years ahead! ~ Bruce"
Sue Lee
September 13, 2025
"Great staff. They will definitely help you with any questions you have.They go above and beyond"
"Thanks Sue! I value your feedback and I appreciate your kind words. Its one thing to have insurance, but another to have a State Farm agent. I like to say your insurance is only as good as your agency. Thanks again for your thoughts ~ Bruce"
Kaitlyn Park
September 9, 2025
"Each and every time I have needed to contact Bruce Karolyi’s office his staff has been extremely nice, helpful and supportive! I am thankful to have such a wonderful insurance agency!"
"Well thanks Kaitlyn - Super nice of you to mention our team here. They appreciate your kind words (and I do too). They work really hard to make sure you have an excellent experience. Please let us know if there is any other way we can help you out. Thanks again ~ Bruce"
Karen Harvey
September 9, 2025
"I lost a family home in the North Complex fire in Berry Creek. My Daughter and I were so devastated. Bruce was very helpful calling me and reassuring me. State Farm assigned me Brian Gibson to evaluate my dwelling, I meet him at my property and he was so professional and helpful, he explained the procedure to me, as I had never gone through anything like this before. After he finished the job he called me and said I could call him anytime if I had questions. Brian really knows his job and very compassionate, and valuable asset to State Farm Ins. With the personal items lost, I had about 6 different Adjusters they were not State Farm Employees, but were contracted to work for State Farm. The first 4 I had gave me wrong information, did not know the policies how to list the items etc and it got so difficult for me, I turned it over to my Daughter to deal with and luckily the last 2 adjustors were great! State Farm Ins is definitely one of the best!"
"HI Karen - That was a devastating time. I remember it well. The North state has definitely had more than its fair share of wildfires. Thank you so much for sharing your experience and for your kind words. I’m truly sorry for the loss you and your family have endured—it’s heartbreaking, and I admire your strength during such a difficult time. I’m glad that Brian was able to provide the support and guidance you needed, and I appreciate you recognizing his professionalism and compassion. We understand how overwhelming the claims process can be, especially after such a devastating event, and we’re committed to doing everything we can to make it as smooth as possible. Please know that we’re here for you and your family whenever you need us. Your trust means a lot to all of us at State Farm. Thanks again ~ Bruce "
Gnea Nelson
August 1, 2025
"Caring and understandable staff easy to work with for your needs"
"Thanks Gena!"
Julie Argento
July 25, 2025
"Feb, 2017 was a tough month for the city of Oroville due to the breach in the Oroville Dam. Orovillians were evacuated and with us living above the dam we hosted a few families to escape the threat but the threat was from the torrential rain that we received, coming down like faucets fully opened. It was so much in a short period of time that only destruction would be the outcome. Our flat roof was breached and the second bedrooms drywall was melting, carpet water logged and now it was traveling! My kitchen, pantry and the bonus room under the house was destroyed by water! I dreaded to call my insurance agent, just from the rumors of how insurance companies try to get out of taking care of their customers, maybe even cancellation! Bruce and the crew were right there, immediately sending out people from serve pro to the adjusters. There concern was like family taking care of family! We are still and will always be with our insurance family who continuously finds ways for us to save money with great coverage. Thank you Bruce, thank you State Farm."
"Hey Julie - I remember when that happened! What a stressful time for you (and much of Butte County too). I'm glad we were able to help and have the situation be as good as it could have been. Thanks for the trip down memory lane and for the nice comments. We appreciate you! ~ Bruce"
rebecca sosa
July 23, 2025
"I've had the unfortunate event of getting hit by one of their insured clients. They were quick and easy to get the money I lost from work but with the amount of money they are trying to pay me for my car being totaled won't even pay for a shifty jaloppy here in california."
"We take reviews seriously, but we need to clarify that you are not a client of our agency. Your comments appear to relate to a claim with an insurance company, not our office. Insurance agencies like ours do not determine vehicle valuations—that is handled by the insurance carrier according to industry standards and state regulations. If you have concerns about a settlement offer, the proper channel is through the claims adjuster or the carrier’s appraisal process, not through this agency’s business page. Leaving a review here misrepresents who we are and what we do. If you believe there has been a mistake and you are in fact our client, please contact us directly at [phone/email] so we can review your file. Otherwise, we respectfully ask that reviews remain accurate and dire cted toward the correct business. ~ Bruce"
Alex Sinha
July 1, 2025
"Bruce’s customer service is way beyond best. He even comes out of his cabin to see how the service is. Thanks Bruce. Rob a sweet boy who is really helpful too. Always an experience indeed seeing you guys. Cheers"
"Too funny! Thanks Alex for shining the light on the agency. I enjoyed our conversation and appreciate your feedback. Please let me know if there's anything else we might be helpful with. Thanks again ~ Bruce"
Josue
July 1, 2025
"Robert was very informative and attentive ensuring I understood the policy I signed up for."
"Most insurance shoppers don't quite fully understand the details of an insurance policy, nor the buying process. As a result they often end up with serious gaps in coverage or they pay for coverage that doesn't fit their needs. It takes a bit more effort to educate prospective customers, but we think it is worth the time and effort. The result is our clients get better coverage at a better price. Josue, I'm glad we were able to help you. Thank you for your kind remarks; we appreciate your feedback. Please let us know if there is anything else we can help with. Thanks again ~ Bruce "
Chris Rockwell
June 30, 2025
"Rob Rafael was super helpful, knowledgeable, and friendly. Great experience."
"Thank You Chris. Welcome to our agency. We look forward to helping you save time, save money and simplify your life. It sounds like Rob got off to a good start on that. If there is anything else we can do to help you, please let us know. And again, thanks for your feedback. We all appreciate your comments ~ Bruce"
Sydney Robertson
June 12, 2025
"Rob was very patient and helpful as I navigated buying a new car. He ran multiple quotes and worked with me on finding an insurance policy I felt comfortable with (both financially and personally). I really appreciated Rob’s help. Car shopping can be stressful, but finding an insurance policy was a breeze."
"Hi Sydney - Congrats on the new car and thank you for your nice comments! We appreciate them and you. And I agree, car shopping is stressful. I'm glad Rob was able to help you with the insurance aspect and make the insurance part easy. Please let us know if there is any other way we can help you out. Thanks again ~ Bruce"
Richard Timpa
June 9, 2025
"I've been using them for years on my houseboat insurance. I have to say they are amazing group and very caring and attentive to any requests or information. They are helpful be even feel like you are talking to old friends. Heck they even sand Christmas cards to wish you well. You don't see this kind of customer service like this often and it's a welcome event I can’t recommend them enough for any insurance needs"
"Thanks Rich. Those are very nice comments and we appreciate them. We do our best and work hard to take care of clients and I'm glad we can help you. Please let me know if there is anything else we can do for you. Thanks ~ Bruce"
D. Lennette Rogers
May 8, 2025
"My houseboat was recently damaged in a huge storm at Lake Oroville. We were devastated and had no idea what to do. I contacted Bruce and Robert to start a claim. Robert guided me through the process, connected me immediately to a claim agent and even called to check how everything was going. Best agents I have ever worked with. I highly recommend Bruce and Robert located at the Oroville branch."
"Thanks Diana - Very nice comments. I'm glad to know that Robert was able to help you through the claim process and get you back on the lake. Thanks again for your comments we all appreciate your feedback. Please let us know if there is anything else that we can help you with. Have a great time on the lake this year! ~ Bruce"
Nicholas Ramey
April 28, 2025
"Quick, Helpful, Services. Explains Coverages Well."
"Hey Nicholas - Thank you for your thoughts and taking the time to leave a nice review. We all appreciate it. Please let us know if you need anything. ~ Bruce"
Chico Kath
April 23, 2025
"After 42 yrs with one company AAAnd being treated like I don't matter I started researching Insurance companies and landed on State Farm. I have never been happier to make a change! Not only were the rates better but I would have switched anyway based on the very personal, patient and kind help I received from Sarah. Sarah took the time to explain everything to me. She was able to personalize the information for me and my current situation. Having worked 20 yrs in employment services, I can say with certainty that Sarah is hands down one of my top customer service experiences and I would have happily used her as an example for my clients. THANK YOU State Farm and specifically for caring for your customers and treating me with kindness and respect ."
"Come for the price & stay for the service..... What a wonderful review Kath! I appreciate the comments and I know Sarah will too, so thank you for taking the time to post your thoughts. Insurance is a big part of everyone's monthly budget and we want to make sure our clients get the most of out of their insurance dollars. Please let us know if there is anything else we might help with. Thanks again. ~ Bruce "
Janice Thompson
February 21, 2025
"We've been with Bruce Karolyi State Farm Insurance for many years. Everyone in the office has always been incredibly helpful and supportive. Recently, we were required to address concerns related to increased fire risk near our family home, and Rob Rafael guided us through the steps needed to ensure we could maintain and renew our home insurance. I'm so grateful to have this team of caring professionals on our side. Thank you!"
"Thanks Janice. Finding (and even keeping) home insurance in California is very challenging and we want to do everything we can to help our clients navigate those treacherous waters. I'm glad Rob was able to help you though that process. We appreciate you and your kind comments. Please let us know if there is anything else we can to do to help. Thanks again ~ Bruce"
Dianne Camarda
February 19, 2025
"Worked with Rob Rafael on several issues regarding insurance repairs on our family home. He was always available and clear on the needed work that needed to get done. He was very professional and attentive to what we needed. It was very easy working with Rob and I would definitely recommend this office for all your insurance needs."
"Thank you for your thoughtful feedback Dianne. I will be sure to forward your comments to Rob. Please let us know if there is anything else we can help with. Thanks again ~ Bruce"
Elizabeth Thomas
February 11, 2025
"They have excellent service"
"Thank you Elizabeth. We all appreciate your feedback. Please let us know if there is anything else we might be able to help you with: Life insurance, Health insurance and [hopefully soon] Home and Business insurance are all coverage that we can assist with. Thanks again for your thoughts ~ Bruce"
Judy Hiell
January 22, 2025
"I met with Rob Rafael at my local State Farm office-Oroville to go over my policies. He was very prepared and covered my two policies-Homeowners and Auto. He explained my coverage on both policies to my understanding and acceptance. I am completely satisfied with Rob and his help! Thank you so much!!"
"Awesome - and thank you so much for sharing your experience! We value your feedback. Please let me know if there is anything else we can help with. ~ Bruce"
Bri Chapman
January 18, 2025
"Let me start by saying insurance is no fun, especially when your premium goes up. I didn't have high expectations going into my appointment but I left feeling very satisfied. I appreciate Sarah and all of her useful information. She helped lower my premium and was so friendly, kind and professional. She was very knowledgeable and I really look forward to working with her in the future."
"Thanks for the feedback Bri. I know Sarah appreciates it. I'm glad she was able to help stretch your insurance dollars, while still getting great coverage. Please let us know if there is anything else - like Life insurance, Health insurance or Income Replacement coverage - that we can help you with. Thanks again ~ Bruce"
Richie McDonald
October 18, 2024
"Great staff, very knowledgeable."
"I think of 'going to get insurance' in a similar way as to, 'going to a doctor vs. going to a Really Good Doctor.' Everyone wants to go to the Really Good Doctor. We think we are the Really Good Agency. So, thanks for the kind words and feedback Richie. We all appreciate your thoughts. ~ Bruce"
George Than
October 11, 2024
"This agency provides excellent service, I would highly recommend them."